Informed Consent, Confidentiality and Liability Statement, Terms & Conditions for Therapy Sessions with Chelsea Rose

When participating in a therapy session, it is important that we have a shared understanding of our mutual responsibilities and the conditions we agree upon. Therapy sessions provide a space and opportunity for you to explore behaviour, relationships, feelings or thoughts which trouble you and cause difficulty for you. This is also a legitimate source of support during a difficult time. Therapy can bring deeper personal insight and awareness, better ways of understanding and coping with problems, and improved relationships.

Although there can be many benefits of participating in sessions, I acknowledge that it can also be a difficult process that may lead to the opening up of emotional pain. Therapy sometimes invites you to be willing to examine difficult topics or events in your life, to experience stronger than usual emotions, and to try out new and different behaviours. This may disrupt your relationships and daily activities. As I support you in your therapy journey, I will endeavour to create a safe and attuned space for challenging material to be processed.

If you ever have questions or concerns about any aspect of our work, please do ask me. Our sessions are booked in advance and I do not offer immediate crisis response. In the case of a crisis, please contact your doctor, an emergency helpline within your country, or go to the nearest hospital.

Personal information gathered in the course of therapy will be used in accordance with the purposes outlined in the paragraph above and will not be disclosed except in cases of the exceptions outlined below. Confidentiality is a key to the effectiveness of the therapy process, so the personal information you share in sessions will be kept confidential. Confidentiality continues after the end of the therapeutic relationship. There are, however, some exceptions to the therapist’s duty of confidentiality, in particular:
(a) If it is my opinion that a child is or may be at risk of abuse or neglect, or in need of protection;
(b) If it is my opinion that you or another person is at clear risk of imminent harm;
(c) If I am called to speak in legal matters where keeping confidentiality would be in contravention of the law.

I occasionally discuss my work with other therapists. While I may disclose information for the purpose of a professional consultation, your identity will remain confidential. In therapy, it is your right at any time to:
(a) have a review of your progress and of any of the topics in this form;
(b) be provided with a referral to another therapist or health professional;
(c) withdraw consent for the collection, use, or disclosure of your personal information, except where precluded by law;
(d) end the therapy relationship by so advising the therapist;
(e) access or obtain a copy of the information in your counselling records, subject to legal requirements.

This agreement is governed by the laws and regulations of the resident country of the therapist fulfilling the work and any dispute shall be resolved in the therapists’s resident country.


Cancellation, Rescheduling & Refund Policy

Commitment to the Therapeutic Process

Somatic therapy is a collaborative process that unfolds over time. Meaningful change often requires consistency, presence, and a willingness to engage with the work across multiple sessions.

When booking or purchasing a session package, you are making a commitment to your own process and to the time reserved for you within this practice.

Your appointment time is held exclusively for you, and the following policy helps ensure fairness and sustainability for both the practitioner and other clients seeking support.

Appointment Cancellations

If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice.

  • More than 48 hours’ notice: Your session may be rescheduled without charge.

  • Less than 48 hours’ notice: 50% of the session fee may be charged.

  • Less than 24 hours’ notice or non-attendance: The full session fee will be charged.

Late cancellations and missed appointments prevent this time from being offered to another client.

Rescheduling

Sessions may be rescheduled a maximum of two times.

If a session is rescheduled more than twice, or if sufficient notice is not provided, the session may be considered forfeited and charged in full.

Late Arrivals

If you arrive late to your session, the appointment will still end at the scheduled time so that following clients are not impacted. The full session fee will still apply.

Prepaid Session Packages

From time to time, clients may purchase a block of sessions.

Please note:

  • Prepaid session packages are non-refundable and non-transferable.

  • Packages are purchased with the intention of completing the agreed course of sessions.

  • If a client chooses to discontinue therapy after purchasing a package, unused sessions are generally not refundable.

This policy allows the practice to offer reduced package pricing and maintain availability for committed clients.

Change of Mind

Refunds are not provided for change of mind once a session or session package has been purchased.

Exceptional Circumstances

In rare and exceptional circumstances, a credit or refund for unused sessions may be considered at the practitioner’s discretion. Examples may include:

  • serious illness

  • medical emergency

  • bereavement

  • significant unforeseen life circumstances

Supporting documentation may be requested where appropriate.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

If a service is not provided with due care and skill or cannot be delivered as agreed, you may be entitled to a remedy as required under Australian Consumer Law.

Agreement to Policy

By booking a session or purchasing a session package, you acknowledge that you have read, understood, and agree to this cancellation and refund policy.