Frequently Asked Questions
FAQ’S: Art
Production
How long will it take to receive my purchase within Australia?
To minimise waste and care for the environment, our stone art, framed and unframed pieces are made to order.
Unframed paper prints and rolled canvas prints: allow 7-10 days.
Framed paper & canvas prints: Please allow up to 3 weeks.
Original paintings: 7-10 days.
How are the frames for your art prints made?
Each frame is hand cut and made to order inWe use sustainably sourced Tasmanian Oak, available in raw, white, or black finishes, ensuring both aesthetic elegance and environmental responsibility.
Why do you use acrylic instead of glass in your framed prints?
The Plexiglass we use is lighter than glass and is shatter proof. We use plexiglass to ensure safe transportation and delivery
Why is there variation in the timber frames for my stone prints?
Our printing partners Onstone collect a varied range of second life timbers for the frames of the stone prints – the team balances the character of each stone with the artwork or collection. If you have any specific requests, ie match a previous stone or piece of furniture please send a note along with an emailed photo to help make this possible. Otherwise, trust the team will make the best selection.
Commissions
How much do you charge for commission pieces?
Commissioned artworks are quoted individually. Please reach out via the contact page to organise a chat about what you’d like.
Printing
What is a giclée print? (Pronounced “zhee-klay”)
It’s a fine art digital print made on an inkjet printer. They are archival quality and guaranteed not to fade or bleed for up to 100 years. This is the industry standard in galleries and museums across the world.
Shipping
What are your options for shipping ?
STONE PRINTS
Standard Shipping in Australia: $15 flat rate.
Express Post in Australia: $25 flat rate.
All other prints and paintings being delivered within Australia include free shipping.
International Orders - we currently only ship print only orders and rolled canvas prints internationally, we do not ship framed prints or and stretched canvas internationally at this stage. International shipping is a flat rate of $50 for prints up to 1m. We do apply a discount if they are going to NZ or if the order is for small prints that end up cheaper to send. (basically we won't overcharge you for shipping).
What if my purchase arrives damaged or faulty?
We package our artworks and prints with so much care but sometimes accidents happen during transport. If your purchase has arrived damaged for any reason, please take photos of the outside box & damage made to the artwork within 12hrs of receiving it and email it to creative@chelsearose.co - Chelsea will get in contact with you to offer a replacement.
Returns
Do you offer refunds or returns?
To keep things as sustainable as possible all artworks and prints are made to order and because of this, we cannot accept returns, exchanges or change of mind. Please choose very carefully when buying an artwork, we are always happy to provide more photos or videos to help you find the perfect piece for you, just ask! If you send us a photo of the room you want to hang it, we can send you an image of how the art will look in your space.
FAQ’s: Graphic Design
How much does it cost to have you design my brand?
It depends on the project, so quotes are customised and sent out after a free 40 min intro call. To book a free intro call contact me. Most clients who work with me invest somewhere between $3K-$7k depending on their goals.
What is the usual timeline for my project?
Depends what you need, typically a brand package takes between 4-5 weeks (includes mood boards, logo, icon, colour palette and font styling). Projects are booked at least one month in advance.
What if I don’t like what you design?
Before any design happens, we’ll spend plenty of time getting clear on what you like, what you want and the direction you want to go. You’ll be consulted along the way and once the design is complete, you’ll have 2 rounds of revisions for us to make changes if they are needed. It’s important to me that you LOVE your new brand.
What’s your process?
It can depend on the project scope but before we commit to working together it’s important that we are a good fit. I offer a complimentary 15 min call to all new clients - you can request a call by filling out the form on the contact page. You can also check out the branding page for more info.
What if I just want a quick logo for my brand?
I don’t do “quick logos” as 10 plus years of experience have taught me that a brand identity (logo, colour palette and font styling) is required to create a solid foundation for a business. If you are branding on a budget you can download my brand strategy workbook.
Do you offer payment plans?
Afterpay is availableIf you’d like to discuss this please enquire via the contact page.
Sustainability
Our printing partners at Onstone package your stone print products in recycled materials (the packing beans are made of corn).
Your stone prints are sent to you in a gift box to protect the stone and reduce the need for gift wrapping.
The frames for our stone prints are made from a variety of selected second life timbers.
Our framed art prints are made using 100% cotton rag paper a textile-by product - which is heaps more sustainable than regular paper.
Our PVC and fibreglass sculptural art is made using recycled mannequins, giving them new life and keeping them out of landfill.